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My Skills & Experience
To date I have successfully passed 7 Microsoft
courses, which qualified me as a Microsoft Certified Systems Engineer (MCSE):
1. Networking Essentials
2. Implementing & Supporting Microsoft Windows '95
3. Implementing & Supporting Microsoft Windows NT Server 4.0.
4. Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0
5. Implementing & Supporting Microsoft Windows NT Server 4.0 in the Enterprise
6. Implementing & Supporting Microsoft Internet Information Server 4
7. Implementing & Supporting Windows NT Workstation 4.0
By passing these courses it has given me the ability to perform successfully
at my job in many various ways, including the ability to:
- Perform local & remote user administration and support, throughout
Canada.
- LAN/WAN troubleshooting and support
- Desktop support of DOS, Windows 95/98, Windows NT 4 & Macintosh
workstations
- Test, troubleshoot and evaluate new AntiVirus solutions for
compatibility & connectivity with current environments.
- Installing, configuring, troubleshooting & maintaining computers
& printers in a business environment.
- Installed hardware components, including network, modem, video and
sound cards, RAM, CD ROMs, hard drives etc.
- Installed & configured over 75 different pieces of software
applications used in the banking, mortgage and business environments.
- Troubleshoot many various applications, computer & system problems
on an average day, in Windows 9x, Windows NT & Macintosh
environments.
- Imaging & configuring PCs and laptops for local & wide area
network use.
- Building images for both workstations & laptops.
- Create & amend documentation for procedures & installation
guides to develop an extensive technical knowledge database.
- Successfully train clients on more efficient ways of using their
laptops and workstations, to get their job done.
- Plan, design, program, test and implement technical solutions to
business problems.
- Act as a role model/mentor to Desktop Support Team.
- Review and amend existing documentation and established a Technical
Knowledge Database.
- Provide long-term fixes/solutions to reduce or eliminate
"frequent call issues."
- Assist with work estimates and problem determination for projects of
varying degrees of complexity.
- Analyze and document business data and processes.
- Installs and supports on an ongoing basis, applications and
microcomputer based systems.
CIBC Mortgages Inc. Intermediate Desktop Support Specialist August
18th, 2000 Present
- Plan, design, program, test and implement technical solutions to
business problems.
- Act as a role model/mentor to Desktop Support Team.
- Review and amend existing documentation and established a Technical
Knowledge Database.
- Provide long-term fixes/solutions to reduce or eliminate
"frequent call issues."
- Assist with work estimates and problem determination for projects of
varying degrees of complexity.
- Analyze and document business data and processes.
- Installs and supports on an ongoing basis, applications and
microcomputer based systems.
CIBC Mortgages Inc. Desktop Support Specialist May 10th, 1999
August 17th, 2000
- Perform local & remote user administration and support, throughout
Canada.
- LAN/WAN troubleshooting and support
- Desktop support of DOS, Windows 95/98, Windows NT 4 & Macintosh
workstations
- Test, troubleshoot and evaluate new AntiVirus solutions for
compatibility & connectivity with current environments.
- Installing, configuring, troubleshooting & maintaining computers
& printers in a business environment.
- Installed hardware components, including network, modem, video and
sound cards, RAM, CD ROMs, hard drives etc.
- Installed & configured over 75 different pieces of software
applications used in the banking, mortgage and business environments.
- Troubleshoot many various applications, computer & system problems
on an average day, in Windows 9x, Windows NT & Macintosh
environments.
- Imaging & configuring PCs and laptops for local & wide area
network use.
- Building images for both workstations & laptops.
- Create & amend documentation for procedures & installation
guides to develop an extensive technical knowledge database.
- Successfully train clients on more efficient ways of using their
laptops and workstations, to get their job done.
***Award: Service Star Nov. 5th
15th, 1999. For excellent customer service at CIBC Mortgages
Inc.
***Award: Service Star Dec. 13th 23rd, 1999. For
excellent customer service at CIBC Mortgages Inc.
***Award: On the Spot Achiever May 19th, 2000. For
"Always going the extra mile & without complaint! Your positive
attitude & constant striving to do your best for our customers is top
notch!" at CIBC Mortgages Inc.
***Award: Top Performer for 2nd quarter (February 1st
April 30th, 2000) of fiscal year for all employees at
CIBC Mortgages Inc. June 8th, 2000. In recognition of my
"work habit good service, great attitude & constant effort to
learn more so that I can increase my effectiveness," to CIBC.
***Award: On the Spot Achiever August 9, 2000. "Your
persistence & thoroughness really brings success! The manner in which you
investigated Linas computer problems until a solution was found was
wonderful! Well done!!"
CIBC Mortgages Inc. Client Support Consultant February 3rd
May 9th, 1999
- Telephone & Email response Respond to the CMI Help Desk telephone,
email and other forms of user problems & service requests from the user
community across the country.
Self-Employed Professional Jockey/Athlete 1989 1998.
- Participated in close to 2000 professional horse races in four different
countries (Barbados, Trinidad, Martinique & Canada) totaling 172
career wins.
Self-Employed BC Interactive Enterprises Inc., Etobicoke, Canada
1996 -Present
- Business Roll: Owner, Designer and Developer of Websites. The websites
that I have designed & maintain are:
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